Unified Communications Platform
ShoreTel is the leading provider of brilliantly simple Unified Communications (UC) solutions, including VoIP PBX and business phone systems, enterprise contact centers, collaboration tools and mobile UC solutions. 
At the core of ShoreTel’s IP business phone solution is the Unified Communications (UC) Platform—a unique modular architecture that distributes intelligence across all system to deliver 99.999 percent (five-nines) availability and brilliantly simple system management. Purpose-built for IP, this open, highly resilient UC Platform fits right in with your existing infrastructure, integrates seamlessly with your business applications and processes, and makes unified business communication easy to deploy, manage and scale. 
Reliability The ShoreTel UC Platform is the heart of every ShoreTel system, and the platform’s unique single image architecture sets us apart from other business communications providers. While all ShoreTel components operate together as a single system, the system’s intelligence is distributed across all of these components. As a result, in the event of a WAN outage each site can function independently, and in the event of a hardware failure phones will register to a spare voice switch anywhere in the network so that not a single call is dropped.
Flexibility This modular approach allows ShoreTel to offer ultimate flexibility in implementation strategies and control. Customers can choose to deploy any combination of our purpose-built, solid-state physical appliances, or virtual appliances installed on industry standard x86 servers. This innovative design means that ShoreTel UC systems scale easily and are ideally suited for multi-site companies—no matter how geographically diverse or varied in size.
Ease Perhaps the most appreciated benefit of ShoreTel’s single image architecture is its impact on system management. Unlike other UC system providers (whose solutions require disparate interfaces to manage UC features, applications and branch locations) ShoreTel presents a single interface to system administrators and end users alike. Our ShoreTel director system administration software and ShoreTel Communicator client UI software dramatically reduce training, configuration and maintenance hours and dramatically increase end-user adoption rates. The benefits? Lowered costs, less time wasted, and better connected employees who can put more focus on taking care of your business.